Return Policy

Return Policy 

Returns must be in a "new" resalable condition, including all manuals, components, and accessories, and in the manufacturer’s original packaging.  All items are subject to a 90-day return policy, where a 30% re-stocking fee is added after 30 days of the original sale or with any damage to the items.  Please email for a return authorization and send the unused return item to Dolphin Pumps directly.  If an original purchase date cannot be determined or the original purchase receipt is not included, a 30% restocking fee will be added. New unused items, returned to point of purchase within 30 days, will qualify for a refund as otherwise stated by distributors or retail policies with a $20.00 per item re-packaging fee. Special orders, customs items, and closeout/discount items are NOT returnable.

All items must be in new unused condition with original packaging and parts included. Return shipping costs are the responsibility of the customer and it is suggested that the items be carefully packed and insured. Dolphin is not responsible for lost or damaged returns. COD returns will not be accepted. Please email info@dolphinpumps.com or call for detailed return instructions.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria

• Products must be in the original manufacturer's packaging and shipped securely.
• Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
• Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement, or indication of removed screws/fasteners or seals. 
• The original proof of purchase must accompany products.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Dolphin Pumps shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Dolphin Pumps may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and/or could be returned to you and/or be eligible for repair under warranty (subject to repair cost and shipping) and/or be subject to a 50% restocking fee.

Damaged items – Please contact us immediately upon shipment if product damage is noticed. Any item damage claim will not be recognized after 10 days from delivery.

Website Accuracy & Specifications

While we strive to provide the most comprehensive, factual, and up-to-date information on this site, occasional errors may occur. We encourage you to contact Dolphin Pumps to discuss any discrepancies. We reserve the right to modify technical specifications, pricing, and other pertinent details at any time, as changes may have occurred since publication. Dolphin PumpsDistributor & Technical Guidance

The information provided below is essential for all distributors. Familiarity with these details ensures you can provide customers with the knowledgeable advice they need to choose the proper pump system for their specific needs. 

Dolphin PumpsInternational Shipping & Safety Regulations

• Customs: When purchasing products for international delivery, please consult with your local customs agent regarding specific shipping procedures and requirements.
• FDA Compliance: For information regarding chemicals used in the production of fish or plants for human consumption, please contact the FDA Center for Veterinary Medicine Communications Staff at 301-827-3800. Special considerations and safety protocols may be necessary for these applications. Food and Drug Administration.gov

Our Commitment to ServiceYour satisfaction is our priority. We pride ourselves on superior customer service and can only resolve issues when we are aware of them. If you have any product concerns or suggestions on how we can better serve you, please email or call us immediately. We appreciate your business and treat every customer like part of the Dolphin Pumps family. Affiliate DisclosureDolphin Pumps may earn an affiliate commission if you purchase products through recommended links on this website. This supports our ability to provide high-quality content and recommendations to our users. 

1. Information Collection

Dolphin Pumps collects personal information to process orders and improve user experience. This includes:

• Direct Information: Name, email address, phone number, and billing/shipping addresses.
• Payment Data: Credit card type, number, and expiration date (typically processed via secure third-party gateways).
• Automatic Data: IP addresses, browser types, and device information collected via cookies.

2. Use of Information

The data collected is primarily used for:

• Order Fulfillment: Processing payments, arranging shipping, and sending order confirmations.
• Customer Service: Responding to inquiries and following up on correspondence.
• Marketing: Sending newsletters or promotional materials about aquarium and pond pump systems, provided the user has opted in.

3. Information Sharing & Disclosure 

Dolphin Pumps does not sell or trade personally identifiable information to outside parties without advance notice. Sharing is limited to:

• Service Providers: Website hosting partners and shipping carriers (e.g., for warranty registrations or delivery).
• Legal Requirements: Disclosures necessary to comply with the law, enforce site policies, or protect rights and safety.

4. Cookies and Tracking

The site uses cookies to:

• Remember and process items in the shopping cart.
• Understand user preferences for future visits.
• Compile aggregate data about site traffic to improve tools and experiences.
• Users can manage cookie preferences through their browser settings or visit All About Cookies for more information.

5. User Rights and Data Security

• Opt-Out: Users can unsubscribe from mailing lists using links at the bottom of emails or by contacting info@dolphinpumps.com.
• Access & Correction: You have the right to request access to or correction of your personal data.
• Data Retention: Order information is typically maintained for records unless a deletion request is made.
• Children's Privacy: The site is not intended for individuals under 14 (or 18 in some jurisdictions); no data is knowingly collected from minors.

6. Contact Information For privacy-related inquiries, you can reach the company at:

• Address: 306 E Park Ave., Tallahassee, FL 32301, USA.
• Email: info@dolphinpumps.com..