Dolphin products are sold directly to manufacturers, distributors and retail outlets. If you are a consumer looking to purchase Dolphin products please make a request to your local retailer to carry our line and/or purchase from an on-line vendor.
If you are a retailer or distributor looking to buy direct, please contact us: firstname.lastname@example.org.
For retail purchases please visit any of the links provided below. These links are provided to share sites where you can find useful information as well as our product line. Dolphin Pumps does not endorse any specific vendor(s) or link(s). If you carry Dolphin’s product line and would like to be included, please email email@example.com.
International Orders: Please contact - GulfStream Tropical Phone(954) 843-0209 | 1-800-522-4777 firstname.lastname@example.org
Retail, Aquarium, Pond & Maintenance:
Hydroponic Farming, Aquaponics, Aquaculture & Other:
Dolphin Pumps are warranted to be free from defects in workmanship and/or materials for a period of one to three years (from proof of purchase date) depending on pumps model and seal.
EXCLUSIONS: Shipping damage not under our control. The customer fails to comply with installation or operating instructions. Problems resulting from abuse, negligence or accident by any other party other than Dolphin Pumps. Damage including, but not limited to, improper installation, third party improper installation, run dry operation, loss of prime, obstruction in plumbing lines, obstruction of impeller, problems resulting from modifications or alterations of product, metal and/or motor failure due to corrosion, failure to properly maintain the pump.
Should a defect in material in any item covered by this warranty become evident during the time of the warranty, Dolphin will either repair or replace the defected part(s) at its own cost or expense. Dolphin is not responsible under this warranty for the cost of shipping or transportation of the item(s). Dolphin is not responsible for any losses including, but not limited to, time, inconvenience, incidental expenses, implied damages, and/or any other losses and/or damages arising from the product(s). Some states do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all circumstances and/or customers.
The warranty protects the original retail purchaser only. Sales receipt or proof of purchase must be provided for warranty services, there are NO exceptions. The warranty is valid only in the United States. Please contact the vendor or distributor for a copy of any misplaced/lost sales receipts.
DIRECTIONS FOR WARRANTY USE:
WARRANTY VOIDS: The complete warranty is void if the following is discovered: Teflon tape used on the union threads, the wet end has been disassembled or tampered with (beyond routine maintenance), the pump is unmaintained and corroded, third party/ non-original parts, seal failure due to abrasives on non-abrasive seals, a receipt or warranty is not accompanied with pump, or specific identification codes do not match warranty/product.
NO dealer or distributor has the authority to accept returns or to make any warranties or representations concerning Dolphin or its product line. Dolphin is not responsible for any such warranties or representations. This warranty gives specific rights, and you may also have other rights, which vary from State to State. This warranty covers all Dolphin Pumps from one to three years and include a ten year factory service option. This coverage is determined by the product purchased and identified below by SKU code and date below.
ONE YEAR WARRANTY - All Aqua Sea & Amp Master Series with Type 1 or 2 Seals.
TWO YEAR WARRANTY - All Aqua Sea & Super Amp Master Series with Type 3 Seals. All Diamond Amp Master Pumps with Type 1 or 2 Seals.
THREE YEAR WARRANTY - All Diamond Amp Master Pumps with type 3 or 4 Seals.
Service Guarantee: Amp Master Diamond Series pumps (type 3 and 4 seals) have a lifetime extended service guarantee. All other pumps have a 10-year extended service guarantee. No other manufacturer offers this service. It is Dolphin’s pledge to our customers. We are truly “Driven by products that work”, and if for any reason (even freeze damage or abuse) we will fix it for you. Under the factory extended service guarantee, the customer can send in (at their expense) their pump for any symptom of failure or loss of performance. Dolphin will disassemble the pump, clean the pump and determine the reason for failure. The customer will be required to pay (wholesale list cost) only for parts needed to restore the pump to reliable working condition. If the pump cannot be repaired, the customer will be offered a rebuilt or new unit at factory cost. Shop labor and pump test time is not charged. Only return shipping will be an additional charge. Valid only in the United States.
We have tried to provide the most up-to-date, comprehensive and factual information as possible on this website, but occasional errors may occur. Please do not hesitate to contact us to discuss any potential discrepancies. Additionally, Dolphin reserves the right to make changes to the information presented as specifications, prices and pertinent information may have changed since publication.
The information that follows is very important for all distributors to be familiar with in order to best provide their customers with knowledgeable information to make the proper choice in their pump purchase(s).
When purchasing products for international shipping please contact your custom agent to discuss shipping procedures. Please contact the FDA, Center for Veterinarian Medicine, Communications Staff at 301-827-3800 regarding any chemicals used in the production of fish/plants for human consumption, as special considerations may be necessary.
If you ever have a product concern please call or email us immediately to discuss and remedy the issue. Your happiness is our happiness. We pride ourselves in superior customer service and can only solve problems when we know about them. If you have any suggestions on how to better serve your needs, please let us know. We appreciate your business and hope you feel like you are treated like family.
Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. All items are subject to a 90-day return policy where a 30% re-stocking fee is added after 30 days of the original sale. Please email for a return authorization and send the un-used return item to Dolphin Pumps directly. If an original purchase date cannot be determined or the original purchase receipt is not included, a 30% restocking fee will be added. New unused items, returned to point of purchase within 30 days, will qualify for a refund as otherwise stated by distributors or retail policies. Special orders, customs items and closeout/discount items are NOT returnable.
All items must be in new unused condition with original packaging and parts included. Return shipping costs are the responsibility of the customer and it is suggested that the items be carefully packed and insured. Dolphin is not responsible for lost or damaged returns. COD returns will not be accepted. Please email email@example.com or call for detailed return instructions.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.
Products so labeled with a security seal, must have the seal intact and not tampered with.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Dolphin Pumps shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Dolphin Pumps may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and/or may be returned to you and/or and/or be eligible for repair under warranty (subject to repair cost and shipping) and/or be subject to a 50% restocking fee.
Damaged items – Please contact us immediately upon shipment if product damage is noticed. Any item damage claim will not be recognized after 10 days from delivery.