Our Products

How to purchase our products

Dolphin products are sold directly to manufacturers, distributors and retail outlets.  If you are a consumer looking to purchase Dolphin products please make a request to your local retailer to carry our line and/or purchase from an on-line vendor. 

If you are a retailer or distributor looking to buy direct, please contact us:   info@dolphinpumps.com

For retail purchases please visit any of the links provided below.  These links are provided to share sites where you can find useful information as well as our product line.  Dolphin Pumps does not endorse any specific vendor(s) or link(s).  If you carry Dolphin’s product line and would like to be included, please email info@dolphinpumps.com


International Orders:   Online - Sealife Surplus

GulfStream Tropical Phone (954) 843-0209 | 1-800-522-4777 email@magfloat.com


Distributors:

www.aquacon.com

www.championlighting.com/

www.clarkekoi.com/

www.customaquatic.com/

https://fragtasticreef.com/

http://joesponds.com/

www.legendarysale.com/

www.Sharkandreef.com

www.marinedepot.com

Sealife Surplus

Retail, Aquarium, Pond & Maintenance:

www.aquariumdesigngroup.com/

www.aquaticartinc.com/

www.fintastic.us/

Hydroponic Farming, Aquaponics, Aquaculture & Other:

www.cropking.com/

www.farmtek.com/

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Installation and Operation

Important Information

INSTALLATION:

  • Always comply with local, State, Federal and any other applicable laws and codes when installing the pump. A power supply circuit to the pump must have a ground fault circuit interrupter (GFC). The pump must be grounded with a #8 AWG or larger conductor, from the external grounding mount on the pump to a single grounding source. DO NOT tamper with the cord in our corded pumps. Do not use extension cords. When cording/installing high speed/un-corded pumps use a certified electrician. All 230 Volt installations should be hard wired.
  • Provide adequate access for ventilation and pump service/maintenance.
  • When installing the pump, utilize the correct piping without angles on intake to the pump as it will reduce any cavitation and/or resonance (vibration noise) coming from the pump.
  • Attach the pump unions to the pump first to insure proper union alignment and seal. Do NOT use Teflon, plumbers tape on the pump union threads.
  • For maximum efficiency, pump protection and reliability, ALWAYS use a Dolphin EZ primer/strainer basket on ALL systems not drawing directly from a sump with a water level of at least 2-3” above the pump height. ALL centrifugal pumps need a maintained water level height above the wet end of the pump in order to run efficiently and not produce noise from water cavitation. Dolphin EZ primer/strainer basket is designed with a finer basket mesh to stop all impeller damaging matter from entering the pump. 
  • Cavitation increases pump noise and decreases seal life due to vibration. Dolphin EZ primer/strainer basket provides an easy way to prime the pump and have sufficient liquid during the start cycle so the pump does not cavitate or run dry. Flapper check valves should be placed about 6" above mean water level. 
  • A flooded pipe leading to the pump is not correct, and will lead to issues in flow performance and excess wet end noise.
  • Locate the pump as close to the source as possible. It is best to have your main (longest) run of pipe on the discharge side of the pump. The pump is designed to push water, not pull it. If your installation requires pulling water, we recommend the use of a swing check valve and priming pot (Dolphin EZ basket) be attached to the pump intake. Do NOT use foot or spring check valves as they reduce the amount of water available to the pump. They clog easily and are difficult to service.
     

OPERATING INSTRUCTIONS:

  • DO NOT RUN THE PUMP DRY. This will void all warranty and destroy your seals. Only operate the pump when filled with water.
  • Before turning on the pump, check for air leaks in the piping and make sure all valves to the pump are open. wet end of the pump needs to be full of water prior to turning the pump on. 
  • Weatherproof means just that, proof against weather, NOT waterproof. The pump will take rain, snow, sunshine, etc. without any difficulty. Do not submerge the pump or allow it to become submerged. This will void your warranty. Do not leave pump outside over the winter to freeze. This may crack the Wet End or damage the impeller.
     

WARRANTY INFORMATION:

Dolphin Pumps are warranted to be free from defects in workmanship and/or materials for a period of one to three years (from proof of purchase date) depending on pumps model and seal.

EXCLUSIONS: Shipping damage not under our control. The customer fails to comply with installation or operating instructions.  Problems resulting from abuse, negligence or accident by any other party other than Dolphin Pumps. Damage including, but not limited to, improper installation, third party improper installation, run dry operation, loss of prime, obstruction in plumbing lines, obstruction of impeller, problems resulting from modifications or alterations of product, metal and/or motor failure due to corrosion, failure to properly maintain the pump.

Should a defect in material in any item covered by this warranty become evident during the time of the warranty, Dolphin will either repair or replace the defected part(s) at its own cost or expense. Dolphin is not responsible under this warranty for the cost of shipping or transportation of the item(s).  Dolphin is not responsible for any losses including, but not limited to, time, inconvenience, incidental expenses, implied damages, and/or any other losses and/or damages arising from the product(s).  Some states do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all circumstances and/or customers.

The warranty protects the original retail purchaser only. Sales receipt or proof of purchase must be provided for warranty services, there are NO exceptions. The warranty is valid only in the United States. Please contact the vendor or distributor for a copy of any misplaced/lost sales receipts.


DIRECTIONS FOR WARRANTY USE:

  • REQUEST A REPAIR/REPLACEMENT FORM at info@dolphinpumps.com
  • Ship the pump and form to: 2279 Industrial Park Dr., Cairo, GA 39828
  • Provide a copy of the original receipt, warranty form and/or proof of purchase.
  • Dolphin will call you when your pump has been received and advise of details.
  • The pump will ship back UPS Ground (US mailing addresses only).
     

WARRANTY VOIDS: The complete warranty is void if the following is discovered: Teflon tape used on the union threads, the wet end has been disassembled or tampered with (beyond routine maintenance), the pump is unmaintained and corroded, third party/ non-original parts, seal failure due to abrasives on non-abrasive seals, a receipt or warranty is not accompanied with pump, or specific identification codes do not match warranty/product.

NO dealer or distributor has the authority to accept returns or to make any warranties or representations concerning Dolphin or its product line. Dolphin is not responsible for any such warranties or representations. This warranty gives specific rights, and you may also have other rights, which vary from State to State.  This warranty covers all Dolphin Pumps from one to three years and include a ten year factory service option. This coverage is determined by the product purchased and identified below by SKU code and date below.

ONE YEAR WARRANTY - All Aqua Sea & Amp Master Series with Type 1 or 2 Seals.

TWO YEAR WARRANTY - All Aqua Sea & Super Amp Master Series with Type 3 Seals. All Diamond Amp Master Pumps with Type 1 or 2 Seals.

THREE YEAR WARRANTY - All Diamond Amp Master Pumps with type 3 or 4 Seals.

Service Guarantee:  Amp Master Diamond Series pumps (type 3 and 4 seals) have a lifetime extended service guarantee. All other pumps have a 10-year extended service guarantee. No other manufacturer offers this service. It is Dolphin’s pledge to our customers. We are truly “Driven by products that work”, and if for any reason (even freeze damage or abuse) we will fix it for you. Under the factory extended service guarantee, the customer can send in (at their expense) their pump for any symptom of failure or loss of performance. Dolphin will disassemble the pump, clean the pump and determine the reason for failure. The customer will be required to pay (wholesale list cost) only for parts needed to restore the pump to reliable working condition. If the pump cannot be repaired, the customer will be offered a rebuilt or new unit at factory cost. Shop labor and pump test time is not charged. Only return shipping will be an additional charge. Valid only in the United States.

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Dolphin Product policies

Company policy

We have tried to provide the most up-to-date, comprehensive and factual information as possible on this website, but occasional errors may occur. Please do not hesitate to contact us to discuss any potential discrepancies. Additionally, Dolphin reserves the right to make changes to the information presented as specifications, prices and pertinent information may have changed since publication.

The information that follows is very important for all distributors to be familiar with in order to best provide their customers with knowledgeable information to make the proper choice in their pump purchase(s).

When purchasing products for international shipping please contact your custom agent to discuss shipping procedures. Please contact the FDA, Center for Veterinarian Medicine, Communications Staff at 301-827-3800 regarding any chemicals used in the production of fish/plants for human consumption, as special considerations may be necessary.

If you ever have a product concern please call or email us immediately to discuss and remedy the issue. Your happiness is our happiness. We pride ourselves in superior customer service and can only solve problems when we know about them. If you have any suggestions on how to better serve your needs, please let us know. We appreciate your business and hope you feel like you are treated like family.

Return Policy 

Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging.  All items are subject to a 90-day return policy where a 30% re-stocking fee is added after 30 days of the original sale.  Please email for a return authorization and send the un-used return item to Dolphin Pumps directly.  If an original purchase date cannot be determined or the original purchase receipt is not included, a 30% restocking fee will be added. New unused items, returned to point of purchase within 30 days, will qualify for a refund as otherwise stated by distributors or retail policies. Special orders, customs items and closeout/discount items are NOT returnable.

All items must be in new unused condition with original packaging and parts included. Return shipping costs are the responsibility of the customer and it is suggested that the items be carefully packed and insured. Dolphin is not responsible for lost or damaged returns. COD returns will not be accepted. Please email info@dolphinpumps.com or call for detailed return instructions.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria

  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. 
  • Products must be accompanied with original proof of purchase.

Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Dolphin Pumps shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Dolphin Pumps may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and/or may be returned to you and/or and/or be eligible for repair under warranty (subject to repair cost and shipping) and/or be subject to a 50% restocking fee.

Damaged items – Please contact us immediately upon shipment if product damage is noticed. Any item damage claim will not be recognized after 10 days from delivery.

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