FAQ on ponds from our friends at Clarke's Koi Farm
Pond pump installation article from Clark Koi at the link below.
Hydroponic greenhouse information from our friends at Crop King at the link below.
Bulk packaged water conditioning products for commercial/retail systems and freshwater exhibits. Formulated to rapidly establish new systems and maintain established systems.
Dolphin water conditioning products:
BIO BOOSTER - NITRIFYING BACTERIA
1 gal. (Bulk) 16 oz. pouch (Retail) pouch
FW TOTAL - FRESHWATER NUTRIBUFFER
40 oz. container (Bulk) 12 oz. pouch (Retail)
ULTRA-CLEAR ACTIVATED CARBON
3.5 gal pail (Bulk) 12 oz pouch (Retail)
Dolphin can customize orders to match specific needs leaving the enjoyment of successful systems to you.
Dolphin products are sold directly to manufacturers, distributors, and retail outlets. If you are a consumer looking to purchase Dolphin products please make a request to your local retailer to carry our line and/or purchase from an online vendor.
If you are a retailer or distributor looking to buy direct, please contact us: solutions@dolphinpumps.com.
For retail purchases please visit any of the links provided below. These links are provided to share sites where you can find useful information as well as our product line. Dolphin Pumps does not endorse any specific vendor(s) or link(s). If you carry Dolphin’s product line and would like to be included, please email info@dolphinpumps.com.
Distributors:
Retail, Aquarium, Pond & Maintenance:
Hydroponic Farming, Aquaponics, Aquaculture & Other:
INSTALLATION AND OPERATION
We suggest downloading the Pump Care form offered below as well as the following tips.
Dolphin Pumps are designed to operate efficiently over a wide range of system applications. The pumps are favorable for installations near spaces of leisure and recreation as Dolphin Pumps are quiet and generate noise and heat levels below other brand standard pumps.
SUGGESTED INSTALLATION:
OPERATING INSTRUCTIONS:
WARRANTY INFORMATION:
Dolphin Pumps are warranted to be free from defects in workmanship and/or materials for a period of the following: Freshwater seals have a 1-year warranty and saltwater seals have a 3-year warranty (all motors over 1/3hp provide a 1-year warranty) 10-year factory service guarantee (US only).
EXCLUSIONS: Shipping damage is not under our control. The customer fails to comply with installation or operating instructions. Problems resulting from abuse, negligence, or accident by any other party other than Dolphin Pumps. Damage including, but not limited to, an improper installation by the end customer and/or third party, run dry operation, loss of prime, obstruction in plumbing lines, obstruction of the impeller, problems resulting from modifications and/or alterations of product, failure due to corrosion from an extreme environment, water events (submersion of pump motor), electrical events (power surge/storm damage) and/or failure to properly maintain the pump. Please read the warranty provided with your product for additional information.
Should a defect in the material in any item covered by this warranty become evident during the time of the warranty, Dolphin will either repair or replace the defected part(s) at its own cost or expense. Dolphin is not responsible under this warranty for the cost of shipping or transportation of the item(s). Dolphin is not responsible for any losses including, but not limited to, time, inconvenience, incidental expenses, implied damages, and/or any other losses and/or damages arising from the product(s). Some states do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all circumstances and/or customers.
The warranty protects the original retail purchaser only. Sales receipt or proof of purchase must be provided for warranty services, there are NO exceptions. The warranty is valid only in the United States. Please get in touch with the vendor or distributor for a copy of any misplaced/lost sales receipts.
DIRECTIONS FOR WARRANTY USE:
WARRANTY VOIDS:
The complete warranty is void if the following is discovered: The pump is not properly maintained, the product is not used as directed/intended, Teflon tape is used on the union threads, the wet end has been improperly disassembled/tampered with(beyond routine maintenance), unauthorized use of third party/non-original parts, the pump was run dry, power surges, a receipt/warranty is not accompanied with pump, specific identification codes do not match warranty/product(s) and/or other exclusions mentioned here and/or in our return and/or our warranty policy online.
NO dealer/distributor has the authority to accept returns or to make any warranties or representations concerning Dolphin Pumps or its product line. Dolphin Pumps is not responsible for any such warranties or representations. This warranty gives specific rights, and you may also have other rights, which vary from State to State. We reserve the option to repair pumps at a pro-rated cost when warranty voids are present.
The warranty must be returned with all warranty issues; otherwise, the pump will be covered by the 10-year factory service guarantee as indicated from the motor manufacturing date.
WARRANTY
Since 1-2021, all Dolphin Pumps have the following warranty: Freshwater seals have a 1-year warranty and saltwater seals have a 3-year warranty (all models with motors over 1/3hp provide a 1-year warranty), 10-year factory service guarantee (the US only). All pump models before 3-2020 will continue to have a one to three-year warranty dependent on older generation seal types.
Service Guarantee - All Dolphin pumps have a 10-year extended service guarantee. Under the factory extended service guarantee, the customer can send in (at their expense) their pump for any symptom of failure or loss of performance. Dolphin will disassemble the pump, clean the pump, and determine the reason for failure. The customer will be required to pay (wholesale list cost) only for parts needed to restore the pump to a reliable working condition. If the pump cannot be repaired, the customer will be offered a rebuilt or new unit at a distributor discount. Shop labor and pump test time never charged. Return shipping is the only cost to the customer for any warranty service. Valid only in the United States.
Dolphin may earn an Affiliate Commission if you purchase something through recommended links on this site.
We have tried to provide the most up-to-date, comprehensive, and factual information as possible on this website, but occasional errors may occur. Please do not hesitate to contact us to discuss any potential discrepancies. Additionally, Dolphin reserves the right to make changes to the information presented as specifications, prices and pertinent information may have changed since publication.
The information that follows is very important for all distributors to be familiar with in order to best provide their customers with knowledgeable information to make the proper choice in their pump purchase(s).
When purchasing products for international shipping please contact your customs agent to discuss shipping procedures. Please contact the FDA, Center for Veterinarian Medicine, Communications Staff at 301-827-3800 regarding any chemicals used in the production of fish/plants for human consumption, as special considerations may be necessary.
If you ever have a product concern please call or email us immediately to discuss and remedy the issue. Your happiness is our happiness. We pride ourselves in superior customer service and can only solve problems when we know about them. If you have any suggestions on how to better serve your needs, please let us know. We appreciate your business and hope you feel like you are treated like family.
Return Policy
Returns must be in a "new" resalable condition, including all manuals, components, and accessories, and in the manufacturer’s original packaging. All items are subject to a 90-day return policy where a 30% re-stocking fee is added after 30 days of the original sale or with any damage to the items. Please email for a return authorization and send the unused return item to Dolphin Pumps directly. If an original purchase date cannot be determined or the original purchase receipt is not included, a 30% restocking fee will be added. New unused items, returned to point of purchase within 30 days, will qualify for a refund as otherwise stated by distributors or retail policies with a $20.00 per item re-packaging fee. Special orders, customs items, and closeout/discount items are NOT returnable.
All items must be in new unused condition with original packaging and parts included. Return shipping costs are the responsibility of the customer and it is suggested that the items be carefully packed and insured. Dolphin is not responsible for lost or damaged returns. COD returns will not be accepted. Please email info@dolphinpumps.com or call for detailed return instructions.
Return Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.
Inspection Criteria
Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Dolphin Pumps shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Dolphin Pumps may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
IMPORTANT NOTE:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and/or could be returned to you and/or be eligible for repair under warranty (subject to repair cost and shipping) and/or be subject to a 50% restocking fee.
Damaged items – Please contact us immediately upon shipment if product damage is noticed. Any item damage claim will not be recognized after 10 days from delivery.
Dolphin may earn an Affiliate Commission if you purchase something through recommended links on this site.